FAQs

• Why should you join EVA NDC？
  During this pivotal period of transformation in the aviation industry, you simply cannot afford to be left behind. With EVA NDC, you can not only book flights but also purchase ancillary services, providing a more convenient and comprehensive one-stop shopping experience. In the near future, EVA NDC will also develop even more diverse and tailored products.
• Can private fares be booked through NDC？
  EVA NDC is capable of supporting Private fares. Initially, Publish fares will be made available for sale, with Private fares being gradually introduced in the future.
• Can codeshare flights be booked through EVA NDC？
  Yes, EVA NDC provides the functionality to book codeshare flights.
• Can Interline tickets be booked through NDC？
  Interline tickets cannot currently be booked through NDC.
• Can members of BR book redemption tickets through EVA NDC？
  In the future, BR members will be able to view exclusive offers tailored for members through EVA NDC, but they cannot book redemption tickets via NDC.
• Is it possible to waitlist or booking groups through NDC？
  Currently NDC does not support waitlisting or group booking.
• How should I proceed if I need to request a refund for an EMD issued via NDC?
  Please submit your request through the BSP Link RA function, or contact our frontline customer service team. (Please note that seat selection fees are non-refundable except in the case of ticket refunds or involuntary changes.)
• How should I handle the flight disruption for the NDC Order?

  -For rebooking: 
  Contact the EVA reservation and ticketing office
  -For involuntary refund: 
  (1) For the applicable BSP Point of Sale: via BSP Link RA with the same form of payment of the original ticket
  (2) For Point of Sale in the US: Contact EVA US office
  
  *Please note that eligibility and application detailed are subject to EVA provisions for flight cancellation and schedule change*

• Can I process an EMD refund within the NDC platform If the EMD is refundable and issued in an NDC Order?

  No, you cannot refund the EMD within NDC platform. 
  If the EMD is refundable in accordance with EVA policy, you may proceed with the refund as follows:
  (1) For the applicable BSP Point of Sale: via BSPLink RA with the same form of payment of the original ticket
  (2) For Point of Sale in the US: Contact EVA US office